Terms of Use
1. Contractual Relationship
Using the Platform creates a binding agreement with Chauxi.
If you disagree with these Terms, do not use the Platform.
We may update them; continued use means acceptance.
2. Nature of Services
Chauxi LLC provides a technology platform connecting Users and independent third-party service providers (“Service Providers”).
Service Providers are independent contractors, not employees or agents of Chauxi LLC.
3. User Accounts
- Minimum age 18 (or legal majority).
- Maintain accurate information and confidentiality.
- You are responsible for all activity on your account.
- We may suspend or close accounts violating policy.
4. User Conduct
Do not use the Platform to break laws, harass others, disrupt systems, or damage property.
Respect drivers, riders, and staff.
5. Passenger Terms
5.1 Passenger Responsibilities
Passengers agree to:
- Provide accurate pickup and drop-off details.
- Treat drivers respectfully and follow all lawful instructions related to safety.
- Wear seat belts at all times.
- Pay all applicable fares, tolls, cancellation fees, and surcharges.
- Avoid bringing illegal goods, open alcohol, hazardous materials, or weapons.
5.2 Safety & Conduct
Passengers must not:
- Harass, threaten, or harm drivers.
- Damage the driver’s vehicle or property.
- Request or pressure drivers to violate traffic laws or exceed legal speed limits.
Chauxi LLC may suspend accounts for unsafe behavior or policy violations.
5.3 Pets, Service Animals, and Cleanliness
- Service animals are permitted as required by applicable laws.
- Non-service pets are allowed only with driver consent.
- Passengers are responsible for keeping pets secured and preventing damage.
- Cleaning fees may apply for spills, excessive dirt, pet accidents, or damage.
5.4 Cancellations and No-Show
Passenger cancellations may incur a fee if:
- A driver has already accepted the ride.
- The driver has reached the pickup location.
- The passenger fails to show within the wait time window.
5.5 Personal Items
Chauxi LLC is not responsible for items lost or left behind.
6. Driver Terms
6.1 Driver Eligibility
Drivers must comply with all regional laws and requirements, including:
- Valid driver’s license for the region of operation.
- Proof of vehicle insurance and registration.
- A vehicle that meets local safety and quality standards.
- Background checks, document verification, and identity validation.
- Meeting local age and driving-history requirements.
Chauxi LLC may periodically request updated documents.
6.2 Independent Contractor Status
Drivers acknowledge that:
- They are independent contractors, not employees of Chauxi LLC.
- They choose when and where to drive.
- They are solely responsible for taxes, expenses, fuel, insurance, and maintenance.
6.3 Driver Responsibilities
Drivers agree to:
- Provide safe, lawful, and professional transportation.
- Follow traffic rules and all applicable ride-share regulations.
- Maintain a clean, damage-free, and roadworthy vehicle.
- Treat passengers respectfully and avoid discrimination or harassment.
- Maintain active insurance coverage required by local laws.
6.4 Zero-Tolerance Policy
Drivers may not operate a vehicle:
- Under the influence of alcohol, drugs, or impairing substances.
- While fatigued, distracted, or unfit to drive.
Reports of impairment may result in immediate deactivation pending investigation.
6.5 Pets & Service Animals
- Drivers must accept service animals as required by law.
- Drivers may decline non-service pets at their discretion.
- Drivers must notify Chauxi LLC of any pet-related incidents requiring cleaning.
6.6 Trip Acceptance
Drivers are free to accept or decline trip requests unless restricted by local laws.
Excessive cancellations or unprofessional behavior may affect driver status.
6.7 Earnings & Payments
Driver earnings are calculated based on:
- Tolls and safety fees (where applicable)
Payments are made through Chauxi payment system.
Drivers must maintain valid payout account details.